Each piece of from Just Jules’ collections are hand- crated limited edition and/or one of a kind treasures; To that end, each piece within a style may have slight differences – i.e. stone color; metal finishing etc. If for some reason, you are not satisfied with your order, Just Jules will accept the return of an item for full credit of your purchase price within 14 days and based on the conditions below. After 14 days and up to 30 days, pieces may be exchanged for full credit towards another Just Jules item. After 30 days, no refunds or exchanges are allowed.
For Returns and Exchanges:

• Pieces must be returned or exchanged in the same condition as they were initially received by the customer.
• Pieces must be returned/exchanged in same packaging to avoid loss or damage as initially shipped by Just Jules. Customer is responsible for the condition of the goods as received by Just Jules.
• Pieces must be returned/exchanged with a Return Authorization Number (RA#) provided by Just Jules. RA#s must be clearly labeled on the outside packaging of all returns and on all enclosed paperwork. To receive a RA#, please email info@justjules.com . Just Jules will not accept any unauthorized returns of merchandise. Unauthorized returns will be refused and returned to the Customer at the Customer’s expense.
• Include the original Just Jules.com packing slip, and all Just Jules packaging and tags. Jewelry cannot be returned if tags have been removed.
• Note the reason(s) for return and whether you wish to exchange the item(s) or receive a refund of your payment
• Returns and Exchanges are to be shipped at the Customer’s expense, via a trackable delivery service and insured at full retail value; customer is fully responsible for the product until the point that it is received by Just Jules.
• Just Jules only accepts returns of product purchased via JustJules.com. For questions regarding returns of purchases not made through JustJules.com, please contact the authorized Just Jules retailer.